All orders under $45 ship for a flat rate of $5.95 for standard shipping. BigTeaHouse.com offers Home Delivery, Next Day and 2nd Day shipping through FedEx for additional shipping costs. Please allow 7-10 business days for standard shipping. However, most orders arrive within 4-5 days. Orders of $45 and more receive free ground shipping.
We ship to all 50 states in the United States. Additional fees may apply for shipments to Hawaii and Alaska. Currently we do not ship outside of the United States.
Yes, we happily ship to our men and women in the armed forces! Please make sure you use USPS to mail to any APO and FOT addresses.
BigTeaHouse.com accepts Visa, MasterCard, American Express, Discover and PayPal. All transactions are in U.S. Dollars. Simply follow the directions to checkout. Mail orders are offered at the following address:
Providing privacy and security to BigTeaHouse.com customers is of utmost importance to us. We collect credit card information when you place an order, and use it solely to process your order. We use industry standard Secure Socket Layer (SSL) encryption to ensure that your payment information is kept confidential. We will not retain credit card numbers for future orders and we will not share any payment information with any third party, other than the credit card processing company. We will never ask for your credit card information via email or any online form of chat. If someone contacts you asking for credit card information claiming to be from BigTeaHouse.com, please contact us directly at email@example.com to advise our customer support team.
We want you to be 100% satisfied with all of your purchases. If for any reason you are not satisfied, BigTeaHouse.com will gladly refund your purchase of any unopened tea or accessories within 30 days of receipt. Please contact us at with your refund request at firstname.lastname@example.org.
Our customer service staff is available for e-mail assistance Monday - Friday, from 9:00 AM to 5:00 PM, Central Time, excluding holidays. Our mailing address is:
You may also email us at email@example.com. Please allow one full business day for us to properly process and address your concern via email.
Safety and quality is our priority at BigTeaHouse.com. We ensure that your products are handled with proper precaution and the highest of safety standards. We are committed to seeking out the finest in quality tea from around the world, including products that are Certified Organic, Kosher and Fair Trade Certified. BigTeaHouse.com is dedicated to offering a dynamic variety to its customers, with high quality assurance.
***All loose leaf teas are sold in tin sizes of 16oz, 8oz and 4oz tins by volume. These tin sizes to do not indicate the weight of tea. Our tins are filled to capacity with fine quality teas and priced accordingly to their weight. The weight of the tea is listed in grams in the "additional details" section of each product page. If you have any questions regarding the weights of the individual teas, you may email us at firstname.lastname@example.org.
If you are interested in succeeding with us by selling our great products please contact us at email@example.com to learn about our wholesale program. You can also navigate to our online wholesale website and register to be a BigTeaHouse reseller. After you have been approved you will be able to view our wholesale prices and checkout through the site. We have a wholesale minimum order requirement of $250.